How to make a purchase on the Pearl Stories’ webshop

 

1. Find the item(s) you wish to buy, place them in the shopping cart and then proceed to checkout
2. Enter your personal information
3. Choose your shipping and payment methods
4. Accept our terms
5. Check that all information is correct on the summary page, and approve the purchase

Terms and conditions

Terms of agreement and disclosure

You will always find the applicable terms and conditions on this page. When you complete an order, you will automatically receive an order confirmation with information about your order and our order cancellation and return policies. You can always review your order history by logging in to your user profile if you’ve created one.

We reserve the right to modify, extend or limit the products available on this website at any time. A product may be withdrawn without notice, or may be temporarily unavailable.

Prices

All prices include VAT in Danish kroner (DKK), British Pounds (GBP) or Euros (EUR). You enter your credit card information via a secure, confidential connection managed by NETS. The amount is deducted from your account once we have shipped your order or you have picked it up. When you shop with us, you will receive an electronic invoice for your purchase. This invoice is your proof of purchase.

Discounts

General discounts

We provide discounts to all customers through various campaigns. If there is a discount on a product, the discount will appear on the site. This follows guidelines from Denmark’s Consumer Ombudsman.

Payments

You can choose to pay in the following ways:

By Credit Card

Dankort, VISA/Dankort, VISA, VISA Electron, Mastercard/Eurocard, Diners. When you pay by card, we will charge your account when your goods are shipped to you.

Delivery methods

Shipping

Shipping within Denmark

Items ordered for delivery within Denmark will be sent via Post Nord.

Shipping outside of Denmark

Items ordered for delivery outside of Denmark will be sent via DHL.

Shipping time

Delivery within Denmark

It is our goal to deliver all products within Denmark within 2-4 weeks. You will receive an email or SMS with tracking information when your order is shipped.

If the item you order is not in stock, we must wait until the ordered item arrives at our warehouse before we ship your order. This waiting period will be a maximum of 4 weeks, after which time any products still missing will be credited to your account. It may therefore be quicker for you to make separate orders for products that have not yet been released or have unknown delivery times. Check the delivery time for individual items. We will notify you by email when your order has been shipped.

Delivery outside of Denmark

If you order is to be delivered outside of Denmark, it will be shipped within 2-4 weeks unless otherwise noted on the order or order confirmation. Delivery to some countries may take longer.

Returns and cancellation

Returns

You have the right to return your order within up to 14 days after receipt of your jewellery. Should you wish to do this, you must communicate this to Pearl Stories within 14 days, or send the product back along with a statement indicating that you wish to return in.  You might not be able to get the product to us within 14 days, but the postmark must be within 14 days.The item(s) must be returned in the same condition as received. They must be in sellable condition and in their original packaging.

Please send returns to:

Pearl Stories
Stationsvej 22
3400 Fredensborg
Denmark

Please note that should you choose to return an item, we will pay the return shipping costs if your order amount exceeds 1000 DKK/100 GBP/110 Euros. For purchase amounts below this, you will unfortunately be responsible for the return shipping costs.

Cancellations

Online orders that are cancelled within 24/48 hours will be refunded 100%.

Refunds

When you cancel an online purchase, you will of course be refunded. This is done by a transfer to your bank account or your debit/credit card once we have received the product and have verified that it meets the rules for return. It is therefore important that you inform us of your bank information, including registration number and account number for Danish accounts, and routing information and account number for international accounts or card details.

You must include a copy of the receipt or delivery note and your bank information with the returned goods. Please also include copies of any previous correspondence.

Privacy Policy

Payments

We collect the following personal data about you when you make a purchase on our webshop:

First and last name, address, email address, mobile phone number, and the products you have purchased. This information is not encrypted, and is not transmitted in encrypted form.

Credit card information is encrypted. We do not store your credit card information.


We use your personal information to process your order; we keep it for a period of 5 years from the date of your last purchase, in accordance with Danish accounting law.


We furthermore record that you have accepted our terms, conditions and privacy policy, and whether you have accepted that the webshop sends you emails or SMS.


If you have opted to receive our newsletter, we also use your information to send you the newsletter. In this case, we store information about you for at least five years after the date of your last purchase – or until you opt out of receiving the newsletter.


The information we collect in connection with your purchase is not used for anything other than the above-stated purposes.

Cookies og IP-address

Our webshop uses cookies to optimise the website and its functionality, making your visit as easy as possible.
You can delete cookies from your computer at any time; how you do this will depend on your browser.

Disclosure of personal data

We have a clear policy for the treatment of your data.
We strive to prevent any misuse of your personal data.
We will only disclose personal data to the extent that the user has given us permission to share this, for example in user-generated content such as reviews.
We do not disclose personal data to third parties that are not specified in these conditions.
You may at any time ask to be removed from our mailing lists, or to be completely removed from the webshop database. Simply send an email at [email protected]. We will keep your information on file until we receive notification that you wish for it to be removed. We reserve the right to disclose your personal data in connection with the transfer or assignment of the business and/or webshop. Should this be the case, the new owner will comply with these conditions.
We respect our customers’ and visitors’ right to privacy.

Log statistics

Our webshop uses log statistics to provide information on how many people visit our site, where they come from, which page they leave the site from, etc.
Log statistics are used solely for the purpose of optimising our webshop.